Tried several times to change my user name - had suggestions (thank you) but nothing works

URL: /
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; .NET4.0C; .NET4.0E; rv:11.0) like Gecko
JS-Version: 2019-04-07_15:46:35_-0700_fd8dc0008ec81e4e5b7ec0e262803a256e5df53b


Please describe the problem in as much detail as possible:

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