I have a new laptop. Green Felt is now on it , but my password is not recognized. Help please.
Hi @jezzbelle, click my name and click the message button and send me your new password and I’ll update it. Cheers, -@jim
If your laptop is connected to the network and you have used a Microsoft account before, try to recover your password using another laptop or computer. In principle, you can even do it from a smartphone or tablet. I had a similar situation recently. I changed my operating system to a newer one, and my laptop would not activate. If you can't set it up manually through your smartphone, you can go to salvagedata.com. They can help you with password recovery and tell you what to do. These guys helped me once, too. Good luck to you!