get erro report when I finish a game klondike and press auto finish. It said it can't record my scor
angelfingers
REGISTERED
Game: klondike
Game #: 1833195071
Browser: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28
Please describe the problem in detail:
top letters running into each other
Comments
I can't get my score I've been getting this error message for a month now fix it already! I 've read alot of your replys that say you are looking into it. Stop looking and take action. this not getting my score takes away alot of the fun.
fix the problem of not getting my score to show at the end of a game error message shows
Hey folks, be polite and exercise some patience. The people running this website do it out of the goodness of their hearts, voluntarily - i.e. not for profit. You can still get your score by clicking on the little card on the top right of the screen. Otherwise, give the Greenfelt guys a break!
We can't take action if we don't know what the problem is, which we don't. We clearly see lots of people getting these errors recently, but there are also lots that aren't seeing them. In fact, it seems that only about 4% to 6% of people are seeing the issue (if I'm reading our stats correctly). We don't see a pattern with regard to browser or OS—it seems to happen on iOS, Windows, Mac, Firefox, Chrome, Edge, and Safari. It seems to "stick" to users, so if a user sees the issue they constantly see the issue. The errors don't show up in any of our server logs.
Critically, I can't get it to fail in my browser (and I've tried to get it to fail on all those OS/Browser combos). If we can't see the problem we cannot fix it.
But we know about the issue and are trying to figure out ways to debug it.
Thanks for you patience.
You people - the complainers. You do know they do this for free right? So at least be polite.
Please do not elaborate but fix the problem of not getting my score to show at the end of a game error message shows
@Nenad, I feel like maybe you didn't even read what I said :-). We're looking into it.